Important Notes:

  • HALO will not be held responsible for the loss of any data.
  • Valid HALO's Warranty Card (given at the time of purchase) is required to perform any service under warranty. Without this card, HALO has the right to refuse giving any service.
  • HALO warranty is based on the date of purchase from HALO, not from manufacturer’s warranty or activated date.
  • Activation lock (such as Find My iPhone on apple products) on the product, if exists, must be off.

What will be covered under warranty?

  • The device is still under warranty period based on the information from the HALO’s Warranty Card.
  • Any manufacturer defects that are acknowledged and covered in Manufacturer Limited Warranty.
  • Screen has less than 3 dead or bright pixels, or 2 dead or bright pixels within 1mm2 area.

What will NOT be covered under warranty?

  • Product’s serial number has been removed or defaced.
  • Cosmetic damage, including but not limited to scratches, dents and broken plastic on ports.
  • Damage caused by accident, abuse, misuse, fire, liquid contact, or other external cause.
  • Defects caused by normal wear and tear or otherwise due to the normal aging of the product.
  • Product has been tampered or disassembled not by HALO technicians.
  • Locked by iCloud and other security hardware lock.

HALO’s Warranty Procedure:

When the problem is confirmed under warranty

  1. For checking to see if the problem is a manufacturer defect. If applicable, the product will be reset to its original state and settings using the latest manufacturer software. All personal data will be lost.
  2. It may take from 48 hours up to 7 days in rare cases to determine the reported problem, especially intermittently problem.
  3. Within the first 3 days of purchase, a same-condition product at the time of purchase will be given to exchange the defective product. A new phone for a new phone, a second- hand phone will be exchanged for another second-hand phone.
  4. Customer will be given a temporary product during the service if requested.
  5. A whole brand-new original internal part will be replaced any defective part excluding mainboard.
  6. A new condition product will be offered if product’s mainboard is found defective or HALO can not fix the problem after 14 days excluding holidays.
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